Shipping and Returns

In order to provide quality products, we don't mass produce. Every order is custom made and can take about 2-7 business days to create; then you should add shipping times on top of that. 

Most of our orders are shipped within 5 business days and more than a half are shipped within 3 business days or less.

Some products might be shipped separately because they are packaged differently. Rest assured they are all going through the same process to produce our outstanding apparel.

 

STANDARD ESTIMATED SHIPPING DELIVERY TIMES

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

Please use our live shipping rates in checkout to determine your exact times of delivery.

  

INTERNATIONAL SHIPPING

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

 

ORDER NEVER ARRIVED

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at orders@thecoolppl.com noting your order number. We'll see what can be done.

 

RETURNS

 

Damaged Items

The last thing we want is for you to be stuck with a damaged item. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Claims deemed an error on our part are covered at our expense.

 

Packages Lost in Transit

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

 

Wrong Item Sent

If by any chance you got the wrong items, please get in touch with us at orders@thecoolppl.com and we'll let you know what your next steps are.